About Us

Founding

Founded in 1994

While it might sound like a common story, it is true for us; My Coffee Shop was established in the garage of Carmelina Contarino and Mark Pascoe back in 1994 in the western suburbs of Melbourne. Since those early days, we’ve been fortunate to grow organically and now have a wonderful team of 11 individuals working across Melbourne and Sydney.

Customer Service

Local Customer Support

No call centres here. When you're selecting a coffee blend or seeking expert advice on the best care products for your machine, our Client Service Advocates are ready to assist you. Based in our Melbourne office, they can efficiently address your needs, guide you, or connect you with the right resources to resolve any query you may have.

Machine Service

Our Technicians

Our comprehensive 3-year in-house training program, combined with our commitment to supporting the brands we sell, guarantees that our Service Technicians are the foremost experts in servicing and repairing your coffee machine. With over 50 years of combined experience in our Melbourne and Sydney Service Centres, we ensure that you receive the highest level of service and support.

Coffee Consultants

You're in Good Hands

We take care of the coffee, so you can focus on what truly matters! Your time is valuable, and you shouldn't have to worry about getting the perfect brew. That’s our specialty. We’re here to provide you with expert advice and continuous support, ensuring your coffee experience is nothing short of exceptional. Let us handle the details, while you savour every cup.

Choice is Key

We Prioritize Flexibility

We don’t like to be limited. Why should you? Unlike other coffee suppliers, we offer 20 brands and over 50 blends of coffee beans, ensuring that you will find a coffee that suits your taste and needs.

Meet Our Team

Aniel

Coffee of Choice: Latte
Favourite Blend: Coffex Superbar

Bree

Coffee of Choice: Lactose Free Latte
Favourite Blend: Griffiths Brothers

Carmelina

Coffee of Choice: Soy Latte
Favourite Blend: Di Lorenzo

Dan

Coffee of Choice: Short Black
Favourite Blend: Genovese Super Brazil

Deanna

Coffee of Choice: Long Black
Favourite Blend: Market Lane Marimbus

John

Coffee of Choice: Flat White
Favourite Blend: Illy Decaf

Mark

Coffee of Choice: Espresso
Favourite Blend: Allpress A.R.T. - Coming Soon

Nicole

Coffee of Choice: Cappuccino
Favourite Blend: MCS Community Blend

Sarah

Coffee of Choice: Latte
Favourite Blend: Adore Mastro

Shane

Coffee of Choice: Latte
Favourite Blend: Tobys Estate Brunswick

Theo

Coffee of Choice: Flat White
Favourite Blend: Map Passion for Life

Beans

Coffee of Choice: Puppucino
Favourite Blend: Burger Patties