Refund policy

The Client Services team at My Coffee Shop are ready to help you with any questions you might have. You can contact us on 1300 365 487 Monday to Friday 9 am to 5 pm or by email at any time.  Alternatively, the information below may be of some assistance.

Do I have to register to shop at My Coffee Shop?

Yes, you will have to register your details to shop at My Coffee Shop - although this can be done at the checkout.  The information gathered is required for us to process your order correctly and is protected by our privacy policy.

I would like to change my order...

Orders can be changed before 1.30 pm on the day of dispatch.  To change your order please call 1300 365 487.

I would like to cancel my order...

Orders can be cancelled before 1.30 pm on the day of dispatch.  To cancel your order please call 1300 365 487.  If your order has been dispatched but not delivered we may be able to cancel your order, however, a delivery charge will apply.

I would like to set up a credit account for my company...

To set up a company account please contact our client services team by email or phone on 1300 365 487.

I would like to return an item

When shopping with My Coffee Shop if you are not completely satisfied with your purchase, you can simply return it to the My Coffee Shop Abbotsford store and we will provide you with an exchange, refund or repair within the guidelines outlined below.
This applies to all purchases made from My Coffee Shop, online or in-store.

Proof of Purchase

Please note that all returns, refunds, exchanges or repair requests must be accompanied by either the original invoice or an original return/exchange receipt and made within 30 days of purchase.

I've changed my mind

If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that:

• You provide the Proof of Purchase; and

• The item is in a saleable condition (i.e. the item is in its original packaging (if any), and the item is unused and as sold); and

• The item is not a Special Exception (see below):

If you are unable to provide satisfactory Proof of Purchase, My Coffee Shop may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

• The item is in a saleable condition (i.e. the item is in its original packaging (if any), and the item is unused and as sold); and

• We can verify that the item was originally purchased from My Coffee Shop; and

• The item is not a Special Exception (see below); and

• Satisfactory Identification is presented at the time of the return. My Coffee Shop will accept:

  • A current Drivers Licence with a photograph

  • Proof of Age card that is approved by the Government with photograph and signature within the seal

  • Blind Citizens Card with a photograph

  • Australian or International Passport

  • Police, Government or Armed Services sealed identification card with photograph and signature within the seal

  • Pension cards for aged, invalid widows, supporting parents and carers

Consumer guarantees

As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from MyCoffee Shop.

Gift Certificates / Bonus items / Bundled items

All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or unutilised portion of any Gift Card will be deducted from any refund. 

Special Exceptions

Please choose carefully as we do not offer an exchange or refund on the following items unless the item is faulty and cannot be repaired, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.

• Perishable food and hampers

• Coffee Machines and Grinders - for which we instead provide a 30-day money-back guarantee - If the Coffee Machine or Grinder does not suit for any reason, you can return the item for a full refund provided they are returned in the original packaging, with all original sale inclusions and in a saleable condition.  A restocking fee of 15% applies if these conditions are not met.

Return Locations

All returns, whether purchased online or in-store, must be to our Abbotsford store in person or to our warehouse by post or courier and addressed as follows:

RETURNS
My Coffee Shop
390 Johnston St
ABBOTSFORD VIC 3067

Please include your original proof of purchase with your goods. Our Client services team will call you to process your return once the goods have been received. My Coffee Shop will not reimburse freight or postage costs for returned items unless the item is faulty.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Security - Is my information secure?

We understand and respect the privacy and need for confidentiality of our clients.  To ensure your information is secure we offer the following measures:

My Coffee Shop Privacy Policy

Secure Sockets Layer (SSL) Web Protection:

Yes, My Coffee Shop is a secure website. We use a process called Secure Sockets Layer (SSL) technology with industry-standard 128-bit encryption.  SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, securing your details online.

Credit Card details are only stored at your request.

Confirmation that My Coffee Shop's Online Shop is secure can be found in your web browsers address bar.  The first 5 letters should be https rather than http, indicating that this is a secure site.