FAQ – My Coffee Shop

Q: Is your packaging sustainable?

We aim to make our packaging as sustainable as possible. Recycled We purchase cartons and green bubble wrap manufactured with recycled materials. Reused We re-use cartons & filling when in good condition giving them a second life. If a carton can't be re-used it is perforated and repurposed as fill packing. Your order may be in a carton that doesn't match what's inside, please rest assured that your items have been treated with the same care we are showing the environment. Reduced - reused packaging reduces the production of virgin products.

FAQ's

Shipping

Do you offer free delivery?

Yes!

Orders over $150 qualify for free shipping. To get free shipping please select 'FREE SHIPPING' at checkout.*

Your goods will usually be sent via Parcel Post.

If you have a preference for delivery partner please select from the options provided at checkout (charges apply).

*PLEASE NOTE free shipping EXCLUDES all dairy/plant based milk orders.

How are delivery costs calculated?

Delivery rates are calculated by location and the total weight of your order.

Do you deliver worldwide?

Currently we only deliver within Australia.

When will my order be dispatched and delivered?

Orders placed by 1.30pm on business days are dispatched same business day.

Delivery times vary according to your selection of delivery option.

Australia Post:
For Parcel Post and Express Post times the link below gives you the most up to date information.
Australia Post delivery times

StarTrack:
For delivery times via StarTrack, click the link below and select Calculate transit time.
StarTrack delivery times

If there is a delay in dispatch we will notify you.

Do I need to sign for my order?

All deliveries will require a signature (subject to COVID Safety requirements) unless Authority To Leave the parcel has been provided in the order notes.

Can I track my order?

Yes! You will receive an email and/or text notification with tracking details once your order has been shipped.

Here are the links for tracking your delivery:

Australia Post tracking

StarTrack tracking

Orders

I have a question about my order, what should I do?

Reach out!

We’re here to help answer questions about your order, changes delivery, returns, & cancellations.

What is your return policy?

It's OK to change your mind.

Information on returns and refunds can be found here:

Refund policy

Sustainability

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

Is your packaging sustainable?

We aim to make our packaging as sustainable as possible.

Recycled

We purchase cartons and green bubble wrap manufactured with recycled materials.

Reused

We re-use cartons & filling when in good condition giving them a second life.

If a carton can't be re-used it is perforated and repurposed as fill packing.

Your order may be in a carton that doesn't match what's inside, please rest assured that your items have been treated with the same care we are showing the environment.

Reduced - reused packaging reduces the production of virgin products.

Are your products sustainable?

Wherever possible we source sustainable and environmentally friendly products.

These include Coffee, Tea, Sugar, Milk, Reusable Cups, Biocup Disposable Cups, Coffee Machine Cleaner, and Energy Efficient Coffee Machines.

Didn't find what you were looking for?

Contact Us

We aim to respond to inquiries within 4 hours on business days.

Alternatively, our Client Service Advocates are available 9-5, Monday to Friday, to assist you. You call us on on 1300 365 487 or email us at clientservices@mycoffeeshop.com.au.