FAQ

Delivery Information

Yes!

Orders over $150 qualify for free shipping. To get free shipping please select 'FREE SHIPPING' at checkout.*

Your goods will usually be sent via Parcel Post.

If you have a preference for delivery partner please select from the options provided at checkout (charges apply).

*PLEASE NOTE free shipping EXCLUDES all dairy/plant based milk orders. 

Delivery rates are calculated by location and the total weight of your order. 

Currently we only deliver within Australia.

Orders placed by 1.30pm on business days are dispatched same business day.

Delivery times vary according to your selection of delivery option.

Australia Post:
For Parcel Post and Express Post times the link below gives you the most up to date information.
Australia Post delivery times

StarTrack:
For delivery times via StarTrack, click the link below and select Calculate transit time.
StarTrack delivery times

All deliveries will require a signature (subject to COVID Safety requirements) unless Authority To Leave the parcel has been provided.

Yes! You will receive an email and/or text notification with tracking details once your order has been shipped.

Here are the links for tracking your delivery:

Australia Post tracking

StarTrack tracking

Order Information

Orders placed by 1.30pm Monday to Friday will be dispatched same business day.

Orders placed after 1.30pm, or placed on weekends and public holidays will be dispatched next business day.

If there is a delay in dispatch we will notify you.

Reach out!

We’re here to help answer questions about your order, changes delivery, returns, & cancellations.

Contact Us

It's OK to change your mind.

Information on returns and refunds can be found here:

Refund policy

Shipping is calculated based on your delivery location and the weight of your items.

Rates will be calculated and displayed at checkout.

Sustainability

We aim to make our packaging as sustainable as possible.

Recycled

We purchase cartons and green bubble wrap manufactured with recycled materials. 

Reused

We re-use cartons & filling when in good condition giving them a second life.

If a carton can't be re-used it is perforated and repurposed as fill packing.

Your order may be in a carton that doesn't match what's inside, please rest assured that your items have been treated with the same care we are showing the environment.

Reduced - reused packaging reduces the production of virgin products.  

Wherever possible we source sustainable and environmentally friendly products.

These include Coffee, Tea, Sugar, Milk, Cups, Coffee Machine Cleaner, and Energy Efficient Coffee Machines.

Company

Australian owned and operated, we are a family business that was established in 1994 and has grown to have offices in Melbourne and Sydney. Find out more about us.

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