Milk daw issues can be caused by a milk solid blockage in the milk frother or by using a non-dairy milk such as soy or almond. Non-dairy milks are often more viscus than a dairy milk and will not dispense smoothly. If the milk frother is clean and you are not using a dairy milk, the milk temperature setting may be too high and need to be reduced.

Firstly ensure the milk frother is clean, to do this perform the weekly cleaning procedure (See instruction folder) and run the cleaning brush though the milk and steam paths. Also check that the clear milk outlets are not blocked, the machine came with 2 spare clear milk outlets and spares can be purchased here




Adjusting milk temperature:

The milk temperature in each milk drink can be adjusted, each drink has a temperature setting (Low, normal and high) for the flat and the foam milk components.

To change temperature settings, follow the steps below.

Firstly Activate the product settings.

1. Enter the program - Press and hold button (Bottom right)
2. Press ‘Machine settings’ button (Top right)
3. Move to the 3rd screen – Press arrow button twice (Bottom right)
4. Select ‘Product settings’
5. Select ‘Active’
6. Press ‘Save’
7. Exit program – Press X button twice (Bottom left)

Then change tne milk temperatures.

1. Scroll to the screen with the drink you would like to change – Arrow (Bottom right)
2. Press & hold drink button
3. Press ‘Product setting’ button
4. Scroll to ‘Milk temperature’ - Arrow button (Top right)
5. Adjust milk temperature – Low normal or high.
6. Scroll to ‘Milk foam temperature’ - Arrow button (Top right)
7. Adjust milk temperature – Low normal or high.
8. Press ‘Save’
9. Exit drink – Press X button (Bottom left)
10. Repeat for other drinks you would like to change

Please note
1. Make sure the milk frother is clean before adjusting temperature.
2. If the flat or foam milk starts spluttering you will need to reduce the temperature setting and retest.
3. Always pour your coffee into a preheated cup. A cold cup will take 5 – 10 degrees of the temperature of your coffee.

Please check the following:

1. The water tank is fitted correctly and there are no coffee beans under the water tank.

2. There are no cracks in the drip tray.

3. The leaking water is not coming from the milk fridge and making it way under the coffee machine.  If it is, turn the milk fridge off for 1 hour to defrost.  The ice on the evaporator will melt onto the bench top.  Dry this up and turn the fridge back on. 

4. Dry up the water and check to see if the water was just spilt and not from a leak.  Please note, the water tank must be removed from the machine for filling.customers.

Empty tray messages are normally caused by cleaning product residue on the drip tray metal contacts located on the back of the drip tray.

Please follow the steps below:

1. Remove the drip tray and observe the machines display.
2. If the display shows ‘Drip tray missing’ the problem is the contacts on the drip tray.
3. Run hot tap water over the drip tray metal contacts for 20 seconds to wash off any residue.
4. Refit the drip tray and check the display.

Please follow the steps below.

1. Remove the water filter from the tank.
2. If the machine is displaying “Fill system’, press the button to fill the system. You may need to try filling the system a couple of times.
3. If the system fills and the machine is working normally throw out the water filter and fit a new water filter.

Please contact us on 1300 365 487 or by submitting a service enquiry form and tell us which error code you have.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

Test the milk by making a café latte to determine if it is the flat milk (flows first) or the foam milk (flows second) that is not working or both.

1. Foam milk not working (Flat milk ok)

If the foam milk is not working, the air suction may be damaged.

If the problem is resolved order in a spare air suction (Part 70008).

2. Flat milk not working (Foam milk ok)

If the flat milk is not working, the flat milk path in the milk frother is blocked. Please disassemble, clean out, and reassemble the milk frother.

Note: When you reassemble the milk frother ensure the indicator arrows on the frother are lined up.

Please check the following:

1. The water tank is fitted correctly and there are no coffee beans under the water tank.

2. There are no cracks in the drip tray.

3. The leaking water is not coming from the milk fridge and making it way under the coffee machine.  If it is, turn the milk fridge off for 1 hour to defrost.  The ice on the evaporator will melt onto the bench top.  Dry this up and turn the fridge back on. 

4. Dry up the water and check to see if the water was just spilt and not from a leak.  Please note, the water tank must be removed from the machine for filling.customers.

Empty tray messages are normally caused by cleaning product residue on the drip tray metal contacts located on the back of the drip tray.

Please follow the steps below:

1. Remove the drip tray and observe the machines display.
2. If the display shows ‘Drip tray missing’ the problem is the contacts on the drip tray.
3. Run hot tap water over the drip tray metal contacts for 20 seconds to wash off any residue.
4. Refit the drip tray and check the display.

Running on tank water:

1. Remove the water tank.

2. Check that the sieve where the water enters the coffee machine from the water tank is clean and clear of any debris.

3. Refit the water tank ensuring it is fitted correctly and press the rotary button to fill the system. If the system does not fill go to step 4.

4. If the machine has a water filter in the tank, remove the water filter, refit the tank, and press the next button to fill the system. You may need to try filling the system a couple of times.

If the system fills, throw out the old filter and install a new filter.

Running on mains water:

Check that the mains water tap under the bench supplying the coffee machine has not been turned off.

These errors ndicate that the grinder is not sending pluses. This may be due to a foreign object preventing the grinder from turning or the bean hopper slides being closed.

Follow the steps below to remove the bean hopper and check for foreign objects. Once this is done, test the machine.

1. Remove the panel on the back of the machine by pressing in hard and releasing, just above the Jura emblem.

2. If the red slide is closed (pushed in), open it by pulling it out all the way towards you. Skip steps 3-9 and test the machine, if the issue is still occuring return to step 3.

3. Close the ‘red’ coffee bean sliding catch for the hopper by pushing it all the way in.

4. Unlock the hopper by rotating the ‘blue’ locking device away from the Jura logo.

5. The bean hopper can now be lifted up out of the machine.

6. Empty the bean hopper checking for foreign objects.

7. Vacuum the coffee beans sitting on the top of the grinder checking for foreign objects.

8. Re-fit and Re-lock the bean hopper with locking device and open the bean slide by pulling it out all the way towards you.

9. Refit the panel by locating it in the machine at the bottom and hinging it toward the machine. Press in hard just above the Jura emblem to latch in place.

10. Test if the issue has been resolved

Please contact us on 1300 365 487 or by submitting a service enquiry form and tell us which error code you have.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

Milk not drawing or spluttering can be caused by a milk solid blockage in the milk frother. If the milk frother is clean the temperature setting may be too high and need to be reduced.

Firstly ensure the milk frother is clean, to do this please perform the weekly cleaning procedure (See instruction folder) and run the cleaning brush though the milk and steam paths. Also check that the clear milk outlets are not blocked, the machine came with 2 spare clear milk outlets and spares can be purchased here

Adjusting the milk temperature:

Each milk drink has a temperature setting (1 – 10) for the flat and the foam milk components. Check to see which drink / drinks are spluttering and if it is the flat milk part, the foam milk part or both.

Change temperature setting for the drinks that are spluttering by following the steps below.

1. Enter the program (P key)
2. Swipe left to ‘Product Settings’ (3/4)
3. Tap ‘Product settings’
4. Tap the drink you would like to adjust
5. Tap ‘Product settings’
6. Swipe up until you see the milk temperature settings
7. If the flat milk is spluttering, swipe left to reduce the milk temperature by 1
8. If the foam milk is spluttering, swipe left to reduce the milk foam temperature by 1
9. Tap ‘Save’ to save change
10. Tap ‘Back’ 3 times to exit program
11. Test the drink

Please note:
1. Make sure the milk frother is clean before adjusting temperature.
2. Always pour your coffee into a preheated cup. A cold cup will take 5 – 10 degrees of the temperature of your coffee.

Please check the following:

1. The water tank is fitted correctly and there are no coffee beans under the water tank.

2. There are no cracks in the drip tray.

3. The leaking water is not coming from the milk fridge and making it way under the coffee machine.  If it is, turn the milk fridge off for 1 hour to defrost.  The ice on the evaporator will melt onto the bench top.  Dry this up and turn the fridge back on. 

4. Dry up the water and check to see if the water was just spilt and not from a leak.  Please note, the water tank must be removed from the machine for filling.customers.

Empty tray messages are normally caused by cleaning product residue on the drip tray metal contacts located on the back of the drip tray.

Please follow the steps below:

1. Remove the drip tray and observe the machines display.
2. If the display shows ‘Drip tray missing’ the problem is the contacts on the drip tray.
3. Run hot tap water over the drip tray metal contacts for 20 seconds to wash off any residue.
4. Refit the drip tray and check the display.

As you are inserting your drip tray into the machine you should see a fin sticking up from the tray on the left hand side of the grounds bin. If this is missing or damaged it will cause the tray to not register and you will need to order a new used ground pan (paart 73805).

Running on tank water:

1. Remove the water tank.

2. Check that the sieve where the water enters the coffee machine from the water tank is clean and clear of any debris.

3. Refit the water tank ensuring it is fitted correctly and press the rotary button to fill the system. If the system does not fill go to step 4.

4. If the machine has a water filter in the tank, remove the water filter, refit the tank, and press the next button to fill the system. You may need to try filling the system a couple of times.

If the system fills, throw out the old filter and install a new filter.

Running on mains water:

Check that the mains water tap under the bench supplying the coffee machine has not been turned off.

These errors are normally caused by a foreign object in the bean hopper or a closed bean hopper slide.

Follow the steps below to resolve the issue.

1. Remove the panel on the back of the machine by pressing in hard and releasing, just above the Jura emblem .

2. Check the ‘red’ coffee bean sliding catch is pulled out all the way towards you.

3. If it is closed (Pushed in), open the slide by pulling it all the way out towards you and go to step 6.

4. If it is open (Pulled out), close the slide by pushing it in all the way, unlock the hopper by rotating the ‘blue’ locking device away from the Jura logo, remove the hopper and empty it checking for any foreign objects.

5. Refit the hopper, lock the hopper into place and open the red slide.

6. Refit the panel by locating it in the machine at the bottom and hinging it toward the machine. Press in hard just above the Jura emblem to latch in place.

Please contact us on 1300 365 487 or by submitting a service enquiry form and tell us which error code you have.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

If the milk is not drawing or spluttering the milk frother may be blocked up. To ensure the milk frother is clean follow the steps below.

1. Disassemble the milk frother
2. Soak the milk frother in cleaning solution for 15min - 250ml of warm (not hot) water and 15ml of Cafetto weekly (Green) cleaning solution.
3. Rinse the milk frother under cold water
4. Pass a cleaning brush through the milk steam and air paths in
5. Test the milk frother.

Please check the following:

1. The water tank is fitted correctly and there are no coffee beans under the water tank.

2. There are no cracks in the drip tray.

3. The leaking water is not coming from the milk fridge and making it way under the coffee machine.  If it is, turn the milk fridge off for 1 hour to defrost.  The ice on the evaporator will melt onto the bench top.  Dry this up and turn the fridge back on. 

4. Dry up the water and check to see if the water was just spilt and not from a leak.  Please note, the water tank must be removed from the machine for filling.customers.

Empty tray messages are normally caused by cleaning product residue on the drip tray metal contacts located on the back of the drip tray.

Please follow the steps below:

1. Remove the drip tray and observe the machines display.
2. If the display shows ‘Drip tray missing’ the problem is the contacts on the drip tray.
3. Run hot tap water over the drip tray metal contacts for 20 seconds to wash off any residue.
4. Refit the drip tray and check the display.

Please contact us on 1300 365 487 or by submitting a service enquiry form and tell us which error code you have.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

If the machine is not drawing milk from the carton please follow the steps below.

1. If a new water filter has just been fitted into the water tank, ensure it was installed correctly in the care section of the program as per the steps below.
a. Enter the program
b. Select ‘Care’
c. Select “Filter Change’
d. Follow the on-screen instructions

2. Check the milk hose from the machine to the milk fridge is not kinked.

3. Check the milk lance silicon hose extension that has the angle is allowing milk to flow into the lance.

4. Clean the milk and steam holes in the orange / white suction chamber and the 3 x steam exit holes in the black foamer with your cleaning brush.

5. Fit the milk frother to the machine correctly – Be sure to push it all the way back onto the machine.

6. Test the milk flow.

7. If milk is still not drawing from the carton, fit the spare new & unused orange & white suction chamber. The machine came with a spare unit.

8. Test the milk flow. If the milk is flowing normally order in a spare suction chamber – Part 33.4089.7000

Note: If you do not have a spare orange / white suction chamber that you know is new & unused please order in a new suction chamber here and test.

Please contact us on 1300 365 487 or by submitting a service enquiry form and tell us which error code you have.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

If your steam pressure has reduced over time, it will likely be caused by a build up of milk solids in the steam wand tip holes.

Follow the steps below:

1. Remove the steam wand tip and soak in one measure of espresso clean and very hot water for 60min. Check the steam holes are clear and re-test.

2. If the pressure has not improved, remove the water filter in the tank and test. If the pressure has improved, replace the water filter.

In order to maintain the steam wand tip:

1. Wipe down the steam wand and fire a shot of steam after each use.

2. Remove and soak the steam wand tip in espresso clean when you soak your coffee baskets and portafilter on a weekly or fortnightly basis

Follow the steps below:

1. Remove the water filter and test the flow from the group. If the problem has been solved, replace the water filter.

2. Perform a back flush with espresso clean. This should be done on a weekly basis to prevent the accumulation of coffee oils blocking the group sieve. If this improves the flow, perform a second back flush and re-test.

3. Test the brew pressure with a blind basket in place. This should be between 9 and 10 bar. If you are getting this pressure, the machine is working ok.

Follow the steps below:

1. Remove the water filter and test the flow from the group. If the problem has been solved, replace the water filter a new filter.

2. Perform a back flush with espresso clean. This should be done on a weekly basis to prevent the accumulation of coffee oils blocking the group sieve. If this improves the flow, perform a second back flush and re-test.

3. Test the brew pressure with a blind basket in place. This should be between 9 and 11 bar. If you are getting this pressure, the machine is working ok.

4. When brewing coffee ensure you have the correct dose of coffee for your basket using a digital scale that can weight down to 0.1 grams. You want the dose to be within 0.2 grams of the basket size.

5. Ensure the coffee grounds are evenly distributed in the basket before tamping. To do this gently tap the side of the basket and use a distribution tool if you have one.

6. Aim for a yield of 2 to 1. E.G. for 18 grams of ground coffee aim for 36 – 40 grams out in 25 – 30 sec. If the coffee is pouring too slowly, grind courser. If the coffee is pouring too fast, grind finer.

Please contact us on 1300 365 487 or by submitting a service enquiry form and tell us which error code you have.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

You have have adjusted the grind fineness to be too fine, causing the burrs to jam. To resolve this follow the steps below.

1. Adjust the grind fineness to be coarser, depending on your grinder you may need to adjust it by a significant amount to un-jam the grinder. Re-test.

2. If you grinder can be disassembled and cleaned at home you can resolve the issue by cleaning out the burrs & shoot.

If this is the case you may need to replace your grinder burrs.

You can find replacement burrs spare parts, tools & kits section of our website.

Please contact us on 1300 365 487 or by submitting a service enquiry form.

If there is no steam or low steam pressure from the steam wand tip it will most likely be blocked with milk solids.

Please follow the steps below:

1. Soak the steam wand tip in 250ml hot tap water with 25ml of Cafetto weekly milk system cleaner for 1 hour.

2. Operate the steam wand to test if the tip is clear.

3. Repeat steps 1 & 2 if the steam wand tip is not completely clear.

See the maintenance / cleaning / descaling procedures for the WPM ProSteam on our website linked here.

Please contact us on 1300 365 487 or by submitting a service enquiry form.