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Having an issue with your machine?
Home Coffee Machine Service & Repair - Melbourne & Sydney
Request a Service or Repair
Find Your Machine ManualWarranty
We provide a 24 months parts and labour back to base warranty on all the machines we sell.
Life Time Support
If you have an issue with your coffee machine, complete the service enquiry form below or give us a call on 1300 365 487.
Service & Repairs
We service & repair all of the manual coffee machines we sell in-house, so you will never be passed onto a third party.
Manuals
You can download the manual for your Jura, Ascaso, Profitec or Lelit coffee machine right here.
About Our Servicing
My Coffee Shop provides expert coffee machine repair and service for domestic espresso machines across Melbourne and Sydney. With service centres in Abbotsford (VIC) and Pyrmont (NSW), our experienced technicians specialise in maintaining Lelit and Profitec manual machines for home coffee enthusiasts. Whether your machine requires routine preventative servicing or urgent breakdown repair, we deliver quality workmanship using genuine parts and a 12-month warranty on all completed work. Backed by over 30 years of coffee machine expertise and 30,000+ machines serviced across domestic and commercial environments, we understand what it takes to keep your home espresso setup running perfectly.
How Service Works
Book Your Service ->
Fill out the enquiry form below or contact us by phone or email with your machine brand, model, and whether you need servicing or repair.
Drop Off Your Machine ->
Bring your machine to either our Abbotsford or Pyrmont service center during business hours.
Assessment ->
Our technicians assess your machine to determine what work is needed and provide you with a quote if necessary.
Service or Repair ->
We complete the work using genuine parts and following manufacturer specifications.
Testing ->
Every machine undergoes thorough performance testing, including extraction testing and steam pressure checks, before being released.
Pickup
We contact you when your machine is ready for pickup.
Services We Offer
Preventative Servicing
Keep your espresso machine performing at its best with our comprehensive coffee machine maintenance service. Preventive servicing enhances the performance and reliability of your machine, while significantly extending its working life. We recommend servicing your home coffee machine every 24 months.
What’s Included in Our Service:
- Replacement of wear-prone components (group seals, shower screens, gaskets)
- Pressure testing and calibration
- Steam wand maintenance
- Assessment for required repairs
- Comprehensive performance testing
Why Servicing Matters:
Regular maintenance does more than just keep your machine running—it dramatically improves the taste of your coffee by ensuring optimal extraction temperature and pressure. More importantly, servicing allows our technicians to catch developing issues before they become serious problems. We often identify components that are wearing out but haven’t failed yet, preventing surprise breakdowns that would leave you without your espresso machine for days.
Pricing: Service pricing is model-dependent, ranging from $195 - $220, and includes a $200 pre-approval amount for any repair parts required outside the standard service. All jobs include a $77 initial assessment fee, which is deducted from your final invoice.
Turnaround Time: 5 working days
Warranty: All servicing and repairs include a 12-month back-to-base warranty on replaced parts. If your machine has issues related to previous work performed within the last 12 months, the repair will be fully covered.
Repairs
When your machine breaks down, we provide a fast and professional repair service to get you back to brewing quickly. We repair domestic coffee machines and manual espresso machines at our service centres in Abbotsford and Pyrmont.
Common Issues We Fix:
- Leaking water (group head, boiler, fittings)
- Low or no steam pressure
- Poor-tasting coffee (bad-tasting coffee and poor crema)
- Flow problems (slow extraction or no flow)
- Heating issues
- Pressure stat problems
Our Repair Process:
When you book a repair, you provide a pre-approval for $265. Once you bring your machine in, one of our technicians will assess your machine to determine what’s required. If the parts and labour costs fall under the pre-approval, we complete the repair immediately. If the repair will exceed the pre-approval amount, we will contact you with a detailed quote before proceeding with any work, to ensure you’re never surprised by unexpected costs.
Like our servicing, all repairs include an upfront assessment fee of $77, which is refunded upon completion of the job. In cases where the issue is a simple fix requiring no parts, we complete the work and charge only the $77 assessment fee—no additional charges apply.
Turnaround Time: 5 working days
Warranty: All servicing and repairs include a 12-month back-to-base warranty on replaced parts. If your machine has issues related to previous work performed within the last 12 months, the repair will be fully covered.
Why Choose My Coffee Shop
30+ Years of Expertise
We've been servicing coffee machines for over three decades, specializing in manual home machines for 5+ years.
30,000+ Machines Serviced
Our technicians have maintained and repaired more than 30,000 coffee machines across commercial and domestic settings.
Comprehensive Warranty
Every service and repair includes a 12-month back-to-base warranty on replaced parts, giving you complete peace of mind.
Genuine Parts Only
We use manufacturer-genuine parts to ensure your machine performs exactly as designed and maintains its longevity.
Industry Leading Support
Contact us anytime between 9:00am - 5:00pm on 1300 365 487 for any issues you have or email us at servicecentre@mycoffeeshop.com.au and we will get back to you the same day.
Your All-In-One Solution
With conveniently located service centres, 30+ coffee varieties of coffee + cleaning products and accessories, we have everything you need for your coffee setup in one place.
Domestic Brands We Service
We specialize in manual home espresso machines from three premium brands:
Lelit - All manual and semi-automatic models
Profitec - All manual E61 heat exchanger and dual boiler models
Expobar - Manual home machines
Please Note:
We do not service Jura Domestic machines. For all Jura home machine support and repairs please contact Jura Australia through the link below.
Service Centre Locations
My Coffee Shop - Abbotsford Service Centre
View details
My Coffee Shop - Abbotsford Service Centre
390 Johnston St, Abbotsford, VIC 3067
Phone: 03 9946 4160
Email: servicecentre@mycoffeeshop.com.au
Hours: Monday - Friday 9:00 AM - 5:00 PMMy Coffee Shop - Pyrmont Service Centre
View details
My Coffee Shop - Pyrmont Service Centre
Unit 97/1 Harwood St, Pyrmont NSW 2009
Phone: 02 9034 6580
Email: servicecentre@mycoffeeshop.com.au
Hours: Monday - Friday 9:00 AM - 4:00 PM
Service Centre Details
Abbotsford Service Centre
390 Johnston St, Abbotsford, VIC 3067
Phone: 03 9946 4160
Email: servicecentre@mycoffeeshop.
com.au
Hours: Monday - Friday 9:00 AM - 5:00 PM
Pyrmont Service Centre
Unit 97/1 Harwood St, Pyrmont, NSW 2009
Phone: 02 9034 6580
Email: servicecentre@mycoffeeshop.
com.au
Hours: Monday - Friday 9:00 AM - 4:00 PM
Frequently Asked Questions
How often should I service my manual espresso machine?
We recommend servicing your Lelit, Profitec or Expobar manual machine every 24 months with regular home use. Regular servicing improves coffee taste by ensuring optimal temperature and pressure, while catching developing issues before they become serious problems that leave you without your machine.
What machines do you service?
We service manual home espresso machines from Lelit (all manual and semi-automatic models), Profitec (all manual E61 heat exchanger and dual boiler models), and Expobar manual machines. We also service automatic commercial machines, but not automatic domestic machines. For Jura automatic machines, contact the Jura Hospitality Centre in Hawthorn East, Melbourne.
How much does coffee machine servicing cost?
Servicing starts from $195 inc GST (model dependent), plus a $200 inc GST pre-approval for any repair or major service parts needed. All jobs include a $77 inc GST assessment fee, deducted from your final invoice. If repair costs exceed the pre-approval, we contact you for approval before proceeding with work.
How long does a service or repair take?
Both servicing and repairs have a 5 working day turnaround time. We aim to complete work efficiently while maintaining quality standards. You'll be contacted when your machine is ready for pickup. We aim to complete assessment same-day or next business day.
What's included in a standard service?
Our standard service includes replacement of wear-prone components (group seals, shower screens, gaskets), pressure testing and calibration, steam wand maintenance, and comprehensive performance testing. We also assess for any developing issues that may need attention soon.
Do you provide a warranty on repairs and servicing?
Yes. All servicing and repairs include a 12-month back-to-base warranty on replaced parts. If your machine has issues related to previous work performed within the last 12 months, the repair will be fully covered.
What if my repair costs more than the pre-approval amount?
When you book a service or repair with pre-approval, our technician assesses your machine first. If parts and labor fall under the pre-approval, we complete repairs immediately. If costs will exceed this amount, we contact you with a detailed quote for approval before proceeding. You're never surprised by unexpected costs.
My machine is leaking water—can you fix it?
Yes. Leaking water is one of the most common issues we repair, typically caused by worn seals, cracked hoses, or faulty fittings. Most leak repairs are straightforward. Bring your machine to either our Abbotsford or Pyrmont service center for assessment. You can also visit our troubleshooting page to check for help with common issues like low steam pressure and low flow.
Can I just drop off my machine without booking?
We require advance booking to ensure we can properly schedule your machine. Fill in the service enquiry form below or contact us by phone or email to book, then drop off your machine on your scheduled day.
What payment methods do you accept?
We accept all major credit cards with no surcharge for American Express.
Why does servicing improve coffee taste?
Regular servicing dramatically improves coffee taste by ensuring optimal extraction temperature and pressure through deep cleaning, seal replacement, and calibration. Worn seals impact pressure, and dirty group heads contaminate flavour. Fresh components restore your machine to factory performance standards. To maintain your coffee taste outside of servicing make sure to back flush the group head with water after each day and with espresso cleaner weekly.
Do you use genuine parts?
Yes, we use manufacturer-genuine parts for all Lelit, Profitec and Expobar repairs and servicing. Genuine parts meet exact specifications and ensure your machine performs as designed. All replaced parts are covered under our 12-month back-to-base warranty.
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