Coffee Machine Hire

The rental covers all scheduled servicing. Scheduled servicing includes a quarterly on-site visit where the operation of the machine is checked and adjusted, ensuring perfect operation. An annual service of all internal parts ensures the quality of the coffee and reliability of the machine are maintained over the long term. We install a loan machine (same or upgraded model) and collect your machine for service. After service, your machine is reinstalled and the loan machine collected.

If you experience a problem with your coffee machine, please contact us by email at servicecentre@mycoffeeshop.com.au, by phone on 1300 365 487 or by completing a repair request form linked here. We will contact you within 2 hours to provide a solution by email / phone or to arrange an on-site repair for the next working day between 9am and 12pm. On site repairs are covered by the rental unless the problem is a result of user error.

A loan machine is provided free of charge as part of the rental for the duration of off-site services and any repairs required where your machine is taken off site. The loan machine will be either the same model as your machine or an upgraded model.

The rental includes a quarterly on-site cleaning service. The cleaning service is booked in on a reoccurring basis every 3 months and takes approx. 20 min. We test the coffee machine, temperatures, strengths, and levels are adjusted, and the machine cabinet is cleaned.

Rental is invoiced on a monthly basis. The rental agreement can be cancelled at any time with 1 months notice.