Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Having an issue with your machine?
Home Machine Service & Support
Request a Service or Repair
Find Your Machine ManualWarranty
We a provide 24 months parts and labour back to base warranty on all the machines we sell.
Life Time Support
If you have an issue with your coffee machine, complete the service enquiry form below or give us a call on 1300 365 487.
Service & Repairs
We service & repair all of the manual coffee machines we sell in-house so you will never be passed onto a third party.
Manuals
You can download the manual for your Jura, Ascaso, Profitec or Lelit coffee machine right here.
Domestic Brands We Service
Please Note:
We do not service Jura Domestic machines. For all Jura home machine support and repairs please contact Jura Australia through the link below.
Service & Repair
Service
Preventative servicing will improve the performance and reliability of your machine, and extending its working life. We recommend a service every 24 months for machines used in the home. Services on manual machines are performed in our Abbotsford (VIC) and Pyrmont (NSW) service centres.
Repair
If your machine breaks down, we provide repairs at our Abbotsford (VIC) and Pyrmont (NSW) service centers. If your machine is due for service during the breakdown, we recommend servicing it at the same time to enhance its performance and reliability. Note: Jura automatic machines are serviced at the Jura hospitality Centre in Hawthorn East Melbourne. Follow the links for service and support options.
Invalid password
Enter
